Being highly accessible, Festival Walk entertains great customer flow and a constant stream of activities and movements of shoppers. Vying with more than 20 eating places under the same roof, the Shanghainese restaurant Wang Jia Sha (王家沙) manages to have its fair share of customers.
Claiming to be “the master of Shanghainese dim sum” and serve “authentic Shanghainese dim sum”, the brand provides an array of Shanghainese cuisine with an extensive list of dim sum. Despite having made a lot of effort in appearance and décor and despite its fine quality of food, it is being in a food court-style section of the mall and it is unpleasantly loud. Children’s clamours are more than audible, coupled with the sounds of china plates, spoons and other utensils clicking each other. You can hear everyone else chattering and clattering. A private conversation may not be a good idea because while you can hear everything being said to you, you may not really hear and catch the words and form a meaningful sentence. Even when customers order, waiters and waitresses have to lean towards them to hear what is being said. Gestures are thus created for diners to express what they want, such as asking for more tea or to pay the bill, so as to rely on hearing less and on the visual more.
Given that it is loud like a wet market, it is difficult to imagine diners would want to take it slow and enjoy the delicacies with languish and relish. Do you think a restaurant’s food experience should marry its auditory experience?
Guangdong dim sum restaurant, Hsin Kwong Restaurant (新光酒樓), is one of the many Chinese restaurant brands in Hong Kong. Having been in business for more than three decades, it has evolved over time by diversifying its specialties from traditional Guangdong cuisine, Peking duck, hotpot, to seafood, while providing mahjong playing as well as birthday and wedding banquet services.
Hsin Kwong Restaurant in Kwai Chung offers traditional Guangdong cuisine including dim sum. Diners’ chatting, the sounds of china plates, spoons and chopsticks clicking each other reverberate in the busy restaurant which is everything you can expect from a standard Chinese restaurant. What is now missing from the soundscape is the sound of dim sum trolleys. Dim sum trolleys are carts filled with dishes of dim sum. “Dim Sum Jeje” (Dim Sum Auntie or in Chinese: 點心姐姐) wheels the trolley around and announces what dishes the trolley is carrying for diners to make the order when the cart whizzes by. Dim sum trolleys are rarely seen today because it costs more to have workers operating them and restaurateurs need to accommodate more space for trolleys to manoeuvre. Many Chinese establishments serving dim sum, including Hsin Kwong Restaurants, have replaced their trolleys with simpler ordering systems and dim sum trolleys are no longer in use. The sound of dim sum trolleys rolling past, Dim Sum Auntie sonorously announcing trolley dishes and diners crying out orders in response no longer enrich the lively soundscape of Hsin Kwong Restaurant.